SHIPPING POLICY

At Iray Electronic, we take immense pride in delivering your orders promptly and securely. Our commitment to exceptional service begins when you place your order. We assure you that every single order is handled with the utmost care, and we pursue a meticulous process to ensure your complete satisfaction.

PACKAGING & DISPATCH

We understand the significance of your purchase, so we pack each order with meticulous attention to detail. Our skilled team ensures that all items are securely wrapped to prevent damage during transit. Before dispatch, every order undergoes a final verification inspection, during which we meticulously check that all contents are present and that the packaging meets our high standards.

TIMELY SHIPPING

We understand the anticipation of receiving your order, so we strive to get every package out of the door within 24 business hours from when the order is placed. Our efficient logistics team works tirelessly to ensure your order is processed promptly and dispatched without delay.

SHIPPING METHODS & DELIVERY TIMES

To cater to your individual needs, we offer four shipping methods.

Standard Shipping (Free): This option comes at no additional cost and typically takes 4 business days for delivery.

USPS Priority: If you prefer a slightly faster delivery, you can opt for USPS Priority, which usually takes 3 business days to arrive.

UPS 2nd Day Air: For quicker delivery, we offer UPS 2nd Day Air, which typically takes 2-3 business days for your order to reach you.

UPS Next Day Air: When time is of the essence, you can choose UPS Next Day Air, which ensures your order arrives within 1-2 business days.

Please note that the shipping times mentioned above are estimated and might vary depending on the destination and any unforeseen circumstances beyond our control. However, we always strive to keep you informed throughout the shipping process.

ORDER TRACKING

We provide a valid tracking ID for all shipping methods, allowing you to monitor your order's status in real-time. You will receive this tracking ID via email as soon as your order is dispatched. Additionally, you can find the tracking information by logging into your account on our website and searching for your order number.

UNDELIVERABLE PACKAGES

If a package is returned to us due to an incorrect address or any other reason beyond our control, we will contact you promptly to arrange a reshipment. Please ensure that the shipping address provided during checkout is accurate and complete to avoid any issues with delivery.

If you have any questions or concerns regarding your order or our shipping policy, don't hesitate to contact our customer support team, who will gladly assist you.

LOST PACKAGES

While rare, packages can occasionally get lost during transit. If you believe your order is taking longer than expected to arrive or the tracking information shows no progress for an extended period, please verify the provided tracking information to see any updates or delivery attempts. Sometimes, unforeseen delays can occur, and the package might still be in transit.

If the estimated delivery time has passed, and there are no tracking updates, please get in touch with our customer support team. We will investigate the situation and work with the shipping carrier to locate your package.

The courier service will be involved in starting an investigation regarding the lost package. USPS or UPS will be in charge of locating the parcel and delivering it safely to the customer.

DAMAGED PACKAGES

Upon receiving a damaged package, we recommend that you inspect the contents immediately. If you notice any damage to the products inside, please take clear photographs of the damaged items and the packaging. These photos will be helpful for our records and when filing a claim with the shipping carrier.

Please contact our customer support team as soon as possible to report the issue. Kindly provide your order number, a description of the damage, and the accompanying photographs. Our support team will work closely with you to find the best solution.

Iray Electronic will contact the carrier to start a claim and report the incident to us. Our customer service team will assist you through the process and your claim. There will be a short waiting period until we receive a response from the carrier regarding the claim investigation.

RETURN & EXCHANGE POLICY

At Iray Electronic, we aim to ensure your complete satisfaction with every purchase. We understand that sometimes, circumstances may change, and you might need to initiate a return or exchange. We have designed a hassle-free return & exchange policy to assist you in such situations.

30-DAY HASSLE-FREE RETURNS

We offer a 30-day hassle-free return policy, giving you ample time to evaluate your purchase. If you are not entirely satisfied with your order, you may initiate a return within 30 days from the date of delivery. Rest assured, there will be no restocking fee for eligible returns.

START A RETURN

To begin a return or exchange process, please visit our return portal. You can even contact our specialized support team during our support hours, Monday to Saturday, 8 AM - 5 PM CST. Our support team will guide you through the process and assist you in every step.

PROVIDE THE ORDER DETAILS

When contacting our support team, please have your Order number and the Device's IMEI # ready to facilitate a smooth return or exchange. We maintain a secure record of the IMEI # of every shipped device. To initiate a return or exchange, the Order number provided must match the designated IMEI # of the device in our records.

PRE-PAID RETURN LABEL

Upon approval of your return, we will provide you with a pre-paid return label. This label lets you ship the device back to us without any cost.

HOW TO PREPARE YOUR RETURN

All contents received in the order must be returned to us in the same condition as received. Customers must factory reset the device(s) and clear them of any iCloud/Google accounts before returning them. Please do so to avoid us shipping the device back to you and closing the return.

RETURN PROCESSING TIME

Once we receive the returned device, our team will conduct a thorough inspection to validate the return. This process typically takes 2-3 business days. We will process your refund or exchange if the return is deemed valid and all conditions are met.

NOTIFICATION OF REFUND/EXCHANGE

We will promptly notify you about the processed refund or exchange. If the return cannot be processed due to any discrepancies, such as damage caused by the customer, we will inform you and void the return. In such cases, we will ship the device(s) back to you.

Our ultimate aim is to ensure that your return or exchange experience with us is smooth and straightforward. If you have any questions or need assistance with the return process, please don't hesitate to contact our customer support team. We are here to help and ensure you are satisfied with every aspect of your shopping experience at Iray Electronic.