WARRANTY POLICY

At Iray Electronic, we understand that customer confidence is paramount and are committed to delivering on our promises. Our topmost priority is customer care, and we take great pride in offering a 180-day limited warranty on every device purchased from us. Our warranty policy provides peace of mind, ensuring your device is fully functional and meets your expectations.

180-DAY WARRANTY COVERAGE

We stand behind the quality of our devices and are confident in the functionality and software. Our 180-day limited warranty covers all unexpected issues related to the functionality and software of the device. We guarantee that your device will be 100% fully functioning when you receive it. However, if this is not the case, rest assured that you can open a warranty claim for a free-of-cost replacement or repair.

EXCLUSIONS FROM WARRANTY COVERAGE

While our warranty aims to cover unforeseen issues, it does not extend to damages resulting from accidental or user misuse of the device. Therefore, the warranty will be voided if the device is physically damaged accidentally by the user. Additionally, the warranty will not apply in cases of unauthorized repair attempts, water damage, using third-party accessories to charge the device, or any modifications not suggested by the manufacturer.

OPENING A WARRANTY CLAIM

We are here to assist you if your device experiences any functionality or software issues within the 180-day warranty period. To initiate a warranty claim, please get in touch with our specialized support team, providing them with your Order number and the IMEI # of the device. We also require a detailed description of the specific problem you are encountering with the device.

WARRANTY CLAIM REVIEW AND RETURN PROCESS

Once your warranty claim is submitted, please allow our team 2 business days to review the provided information thoroughly. After the claim is approved, we will send you a follow-up notification and a pre-paid return label. You can use this label to return the device to us for inspection and repair or replacement.

PREPARING YOUR DEVICE FOR A WARRANTY CLAIM

We recommend that you back up all your data and reset the device to factory settings to ensure a smooth warranty process. Additionally, remove any Google or iCloud lock passwords that may be present. Cosmic Wireless will not be responsible for lost user data during the warranty repair/replacement process.

PROCESSING TIME FOR WARRANTY CLAIM

Upon receiving the device, please allow our professional certified techs 4 business days to process the warranty claim. This timeframe is necessary as we validate the issue stated in the initial warranty claim through our multi-point inspection. It ensures that we identify any functionality or software issues and subsequently repair the device under warranty or arrange for a replacement device. We reserve the right to deny the warranty if we find out that the warranty has been voided during our multi-point inspection process. 

NOTIFICATION OF REPAIRED/REPLACEMENT DEVICE

Once the warranty claim is processed, we will notify you that your repaired/replacement device is ready to be shipped back to you. Rest assured that we strive to make this process as efficient and hassle-free as possible.

At Iray Electronic, your satisfaction is our top priority, and we are dedicated to providing excellent customer care and support. Should you have any questions or require further assistance regarding our warranty policy, please don't hesitate to contact our specialized support team.